Professional Experience

The Lighthouse Foundation - 2012 - Present
Board Member

A non-profit charity dedicated to raising money for education, schools, and scholarships for children with learning disabilities.

The Lighthouse Program - 2004 - Present
Board Member

A private school (5-12) in Fayetteville, Georgia and non-traditional learning center specializing in children with learning disabilities.

IBM Security Solutions - 2008 - Present
Technical Sales Specialist

• Prepared and led extensive multi-million dollar proposals for clients and business partners across all of IBM's security product and service offerings.
• Scoped product and security solutions from clients' network diagrams or descriptions.
• Performed live demonstrations of the proposed solutions for the clients.
• Aided Sales and Sales Engineers as a technical resource for questions relating to  product or security information as well as assisting on business partner and client calls.
• Team SME (Subject Matter Expert) for our third party DLP (Data Loss Prevention) products including Verdasys software and Fidelis DLP appliances.
• Team SME for our own Virtual Server Protection (VSP) product as well as our Proventia MX UTM appliance and VPN offerings.
• Created, consolidated, updated and error-checked all security product technical FAQs and entered them into a database searchable by partners and internal sales for the assistance of customer inquiries, and technical proposals.
• Created white papers for team members and for business partners on topics generally misunderstood, including the proper use and scenarios for fail-over bypass units in a High-Availability (HA) environment, documents describing how to match a fail-over bypass unit with the correct appliance with regards to ports, fiber transceiver kits, and throughput options.
• Created overarching product and service scoping documents that allowed other team members and sales personnel to ask the right questions when initially engaging clients in order to ensure that the proper solutions are scoped to best meet the clients' security needs.

IBM Security Solutions/Internet Security Systems - 1998 - 2008
QA Engineer Proventia GX (IDS/IPS appliance) and Proventia MX (UTM appliance)

• Pioneered the concept of a "stealth mode" for IDS systems that is now a standard in the industry
• Prepared full test plans and other related documents.
• Scoped and designed use and test cases for smoke/acceptance, regression, and system tests utilizing negative, white, and black box testing methods, and entered them.
• Tested numerous product areas, specific areas of coverage were; UI testing for the Common Policy Editor (CPE), routing protocols (OSPF, STP, RIP), Quality Of Service, VoIP proxies, product updates, Nat and reverse NAT, and HA configuration, as well as the entire firewall functionality for the IPS appliance.
• Team SME on routing protocols, Quality of Service, and Voice Over IP protocols and its unique routing issues, as well as the behavior of the Common Policy Editor GUI.
• Proventia MX team liaison to the UX team.

Worked closely with the product documentation team, explaining concepts and ensuring that documentation for my areas were complete, easy to understand, and laid out in a logical order.

Internet Security Systems 1996 - 1998
Webmaster and Technical Support

• Created the initial website for Internet Security Systems.
• Supported products and thousands of customers across a wide variety of Windows and *NIX platforms.

Open Communications Networks/Internet Services of Atlanta - 1994 - 1996
Technical Support

• Sole technical support resource for an internet service provider, providing support to hundreds of customers.
• ISDN SME, provided solutions for ISDN questions through a website called "Ask Mr. ISDN."
• Added new users to the system and administered the RADUIS database.

Education

Georgia State University, Atlanta, Georgia
Post-Baccalaureate studies in Music Industry

Emory University (Goizueta Business School), Atlanta, Georgia
B.B.A. Business, 1992

Oxford College of Emory University, Oxford, Georgia
Associate of Arts, 1988

Technical Skills

Photoshop; Dreamweaver; 960 CSS Grid framework; graphic design experience including logo, web design, and identity branding; wireframing; print publishing prep; Axure RP Pro (wireframing and prototyping); Microsoft Office; Windows and Linux administration experience; familiar with routing protocols (RIP, OSPF, Spanning Tree), setting up complex routing environments, and implementing the protocols; high skill level in dealing with and configuring security products such as Network and Host-based IPS appliances and software, Unified Threat Management devices, and VMWare Virtual Server Protection; Mercury (HP) defect tracking system; has worked in an Agile development environment; HP WebInspect.